Privacy policy.

Effective Date: May 6, 2025

At Refined by Robyn, your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with applicable privacy laws in Canada, including Alberta’s Personal Information Protection Act (PIPA) and, where applicable, PIPEDA (Personal Information Protection and Electronic Documents Act). 

Information We Collect

We collect personal information that you voluntarily provide to use when you:

  • Contact us through our website or social media

  • Book a consultation

  • Make a purchase or inquiry

  • Subscribe to our newsletter or marketing communications

This may include your:

  • Name

  • Email address

  • Phone number

  • Shipping/billing address

  • Payment details (processed securely through third-party providers)

  • Special dates or preferences (e.g., anniversaries, style preferences)

  • Communications with us

We also collect anonymized website usage data via tools such as Google Analytics. 

How We Use Your Information

We use your personal information to:

  • Provide and personalize our jewellery concierge services

  • Communicate with you regarding inquiries, orders, or appointments

  • Send updates, offers, or relevant content (only with your consent)

  • Improve our website and service experience

  • Comply with legal obligations

How We Share Your Information

We do not sell or rent your personal information. We may share it with: 

  • Trusted third-party providers (e.g., payment processors, delivery couriers, CRM software) for the purpose of fulfilling your service

  • Legal authorities if required to comply with the law

All third-party partners are contractually obligated to protect your data. 

Your Rights

You have the right to:

  • Access or update your personal information

  • Withdraw consent to marketing at any time

  • Request deletion of your data, subject to legal or contractual obligations

To exercise these rights, contact: robyn@refinedbyrobyn.com

Data Security

We implement reasonable security safeguards to protect your information against unauthorized access, loss, misuse, or disclosure.

Cookies and Tracking

Our website may use cookies to enhance your browsing experience. You can manage cookies through your browser settings. 

Changes to This Policy

We reserve the right to update this Privacy Policy as needed. Updates will be posted on this page with a revised effective date. 

Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

Robyn Bell-Wong
Email: robyn@refinedbyrobyn.com
Location: Calgary, Alberta, Canada