Terms of service.

Effective Date: May 6, 2025

These Terms of Service govern your use of the Refined by Robyn website and services. By using this site or working with us, you agree to the terms below. 

Overview of Services

Refined by Robyn provides personal jewellery concierge services, including but not limited to: 

  • Curated jewellery consultations

  • Custom design coordination

  • Gift sourcing and styling

  • Jewellery audits and refreshes

All services are provided remotely and/or in person as agreed upon. 

Bookings and Payment

Consultations may require a non-refundable deposit or prepayment. Full payment is due before orders are finalized with vendors. Pricing varies per project and will be clearly outlined in a proposal, quote, or invoice. 

Cancellations & Refunds

Full payment is required at the time of booking for all services:

  • Cancellations made 72 hours or more before the scheduled service are eligible for a full refund.

  • Cancellations made between 48-72 hours before the scheduled service will receive a 50% refund.

  • Cancellations made less than 48 hours in advance are non-refundable, as planning and/or sourcing will already be underway.

  • Refunds on custom orders are subject to vendor policies and cannot be guaranteed once production starts.

Client Responsibilities

You agree to:

  • Provide accurate and timely information

  • Communicate preferences, deadlines, and budgets clearly

  • Respect the intellectual property and time investment of Refined by Robyn

Intellectual Property

All content on this site (photos, copy, branding, tools) is owned by Refined by Robyn and may not be reused or redistributed without permission. 

Limitation of Liability

While every effort is made to ensure satisfaction and a smooth process, Refined by Robyn is not liable for: 

  • Vendor delays or production issues

  • Shipping damages once in courier possession

  • Client dissatisfaction due to changes in taste or uncommunicated preferences

Governing Law

These Terms are governed by the laws of the Province of Alberta and applicable Canadian law. 

Changes to Terms

Refined by Robyn reserves the right to update these Terms of Service at any time. Updates will be posted to this page and are effective immediately upon posting. 

Contact Information

If you have questions about these terms, please contact:
robyn@refinedbyrobyn.com